Gray Hair and Toners - Messed up hair

by Ingrid
(Everett, WA USA)

I recently went to a very prestigious hair salon because I needed someone who knew about color. I had been putting color on my new grown for years and it was ok until I decided to let my natural color grow out (gray) with a few more highlights. Well that ended up being a disaster since the stylist who did my hair at that time left the bleach on too long and my hair started to break off.

Now I was afraid to put color on my new growth, fear of more breakage. I let my hair grow for a few months and the gray in my hair was too much to bare so I went to this color specialist who proceeds to tell me what she was going to do and it sounded real good but when I got done I had warm new growth and cool rest of the hair which I feel makes me look drab. I think she put a toner on rest of my hair which was to cool down the warm color I had but why would she put a cool toner on the rest of my hair and leave the new growth warm. It looks odd.

I am a stylist myself but color is not my expertise. I am able to buy color at the supply houses and was wondering if you could tell me what I should do with the cool tones in my hair.
Sorry for the length of this letter but needed to explain. Hope you can help
Ingrid